@inproceedings{bouchet_framework_2009,
	address = {Agia Napa, Cyprus},
	title = {A framework for modeling the relationships between the rational and behavioral reactions of assisting conversational agents},
	abstract = {In order to facilitate the access and the usage to the general public of the rapidly expanding applications and services, particularly on the Internet, new assisting tools are needed with two main requirements: naturalness and acceptability. Conversational Agents are a promising approach for the support of the Function of Assistance, especially when they focus on the Natural Language modality. In this context, the assisting agents cannot rely only on rational reasoning over the structure and the functioning of the assisted application in order to resolve the user's questions. Agents must also express behavioral reactions that involve social relationships, character traits and affects. Once studied in separate communities, the relationships between rational and behavioral reactions are now considered a key issue. Some models have been proposed where the relationships are preset and often rigid while we think that more flexible tools would be handy to make experimental studies of this problem. In the first part of this paper, we propose a flexible framework for modeling the relationships between the rational and behavioral reactions of an assisting agent. Then this framework is used to support a first case-study, based on cognitive biases.},
	booktitle = {Proc. of the 7th European Workshop on {Multi-Agent} Systems {(EUMAS'09)}},
	author = {François Bouchet and {Jean-Paul} Sansonnet},
	month = dec,
	year = {2009},
	annote = {Acceptance rate: estimated 48/68 (70\%)}
}